Terms of sale

The seller is the owner of Profesia, with the details above and in the legal notice. These terms govern the purchase of the paid plans Profe and Profe Plus, together with the terms of use and the privacy policy.

They are standard terms (Spanish Law 7/1998): you accept them by ticking the box before paying, we keep the version you accepted and we email it to you as soon as you buy. The contract is made in Spanish; this English version is for information only.

Profesia is a digital service: a web application that helps you grade with artificial intelligence on your Canvas or Moodle. It works in an up-to-date browser with an internet connection, with nothing to install. To grade on your campus you need a teacher account on it.

Every plan has the same screens. What changes is how many AI uses each month includes. What each plan includes is on the pricing page.

Profe: €9.90 a month or €89 a year. Profe Plus: €19.90 a month or €179 a year. All prices include VAT and there are no other charges.

The price that applies is the one in the summary before you pay and on the payment page. If you live in another EU country, you pay the same final price and the VAT part is your country's.

You pay by card, or by another method the payment page offers, through Stripe. Profesia never sees or keeps your card details. Every charge has its invoice: it reaches you by email and you can download it in Your account > Billing > Manage payment and invoices.

The plan renews automatically at the end of each period, a month or a year, at the same price, until you cancel it.

You can cancel whenever you like, without giving reasons, in Your account > Billing > Manage payment and invoices. Cancelling takes effect at the end of the period already paid: until that day you keep your plan and you are not charged again. Then you move to the Free plan, with your data.

In the same place you can switch between Profe and Profe Plus or between monthly and yearly payment. The difference is worked out in proportion to the time left in the period.

If a charge fails, we tell you by email and you keep the plan for 7 days so you can update the payment. If it is not paid, you move to the Free plan.

If it is your first time, Profe and Profe Plus can be tried for free for the days shown on the pricing page and in the summary before paying, once per person and per card. During the trial you have 100 AI uses.

We ask for your card at the start, but nothing is charged during the trial. We email you 3 days before it ends. If you cancel before it ends, you pay nothing. If you do not cancel, the plan starts on the day the trial ends and the first period is charged.

If your card was already used in another trial, there is no trial: the plan starts that same day, the first period is charged and we tell you by email. You can also start the plan earlier with «Start my plan now» in Billing; it is charged at that moment.

You have 14 calendar days to withdraw from the contract without giving any reason and without penalty (arts. 102 to 108 of the Spanish consumer protection law, Ley General para la Defensa de los Consumidores y Usuarios). The period starts on the day you buy, that is, when you complete the payment page, with or without a free trial. We give this right to anyone who buys Profe or Profe Plus, also if they use it for work.

How to withdraw: send us your decision before the 14 days end to the email address in the legal notice. You can use the withdrawal form on this website, which is also in the confirmation email, but you do not have to: a clear statement is enough. We will confirm by email that we have received it.

Profesia starts working as soon as you buy. That is why, before you pay, we ask you to expressly request that the service starts within the withdrawal period. If you then withdraw, we refund what you paid minus the part in proportion to the days you already had the paid plan (art. 108.3 of that law). Nothing is charged during the free trial, so withdrawing during it costs nothing.

We refund you without undue delay and at the latest 14 calendar days after we receive your decision, by the same payment method you used and at no cost to you. Your plan ends on the day you withdraw and your account moves to the Free plan.

Renewals of the same plan do not open a new period.

Withdrawal form

Outside the withdrawal period, cancelling stops the next charges but does not refund the current period, which you can keep using until it ends.

We always refund in full a charge made by our mistake, for example a duplicate one. If we stop providing the service, we give you at least 30 days' notice and refund the unused part of the periods paid.

If the service does not work as described, you have the right to have it brought into conformity and, if that is not possible or we do not do it within a reasonable time, to a price reduction or to end the contract with a refund (Directive (EU) 2019/770 and arts. 114 onwards of the Spanish consumer protection law).

If we raise the price of your plan, we email you at least 30 days before the renewal it applies to. If you do not agree, cancel before that date and you will not be charged the new price. A price cut simply applies.

If we change these terms, we also give you at least 30 days' notice, and anything that does not benefit you only applies from your next renewal. If a change to the service affects you in a relevant way, you can end the contract free of charge within 30 days of the notice or the change, and we refund the unused part (art. 19 of Directive (EU) 2019/770).

When you cancel you move to the Free plan and your data stays in your account. You can download it whenever you like with «Export my data» in Your account.

If you delete the account, its data is deleted at once; backups expire within 6 months at most. Invoices and payment data are kept for as long as the law requires, as the privacy policy explains. What you published on Canvas or Moodle stays there.

The grades and comments the AI suggests are suggestions and may contain mistakes. You review them and decide: nothing is published on your campus without your confirmation, and the grades you publish are your decision.

We are responsible for the service working as described. We are not responsible for failures of your campus, your connection or other services outside ours. There may be stops for maintenance or faults; we announce them when we can. None of this limits the rights the law gives you as a consumer.

These terms are governed by Spanish law. If you are a consumer, you keep the protection given by the law of the EU country where you live and you can go to the courts of your place of residence.

For any complaint, write to the email address in the legal notice. We answer within one month at most.

If we do not solve it, you can go to the consumer office of your town or region, to a consumer arbitration board or to the courts. For now we are not part of any alternative dispute resolution scheme; if we do not solve your complaint, we will tell you of an accredited body and whether we agree to use it (art. 41 of Spanish Law 7/2017).

The EU online dispute resolution platform closed on 20 July 2025 (Regulation (EU) 2024/3228), which is why we do not link to it.